Loch Lomond Trading Ltd does not disclose buyers information to third parties, other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
GDPR Compliance means we use a secure HTTPS website and collect your data (name, address etc) only with your consent and protects your data and never share it. We follow the ICO (Information Commissioners Office) to comply with data protection.
In short, your data is safe with us.
We will retain the personal information you supply to us in the course of submitting an order, or an enquiry for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be securely stored on hardware that has limited access to only relevant persons:
and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
We may contact you by telephone, e-mail or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never, however, combine these communications with marketing promotions that you have a legal right to opt out of. We may use your data for marketing purposes but will always provide a means for you to opt out.
We may occasionally use the data you have supplied, in our own Legitimate Interest, to send you details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of data will be limited to the purpose of fulfilling your order.
Co-operating with legal authorities
We will pass information about you and your business to legal authorities who have the right to such data.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used, and to store your details if you select the ‘Remember me’ Option. They are also used after you have logged on as part of that process.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.